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Privacy policy

Last updated October 15, 2026

Evlop Reviews (“the app”, “we”) is provided by Evlop Technology, Lalitpur-14, Kathmandu 44600, Nepal. This policy explains what information the app collects when a Shopify merchant (“you”) installs it, and when shoppers and customers of your store use its features. It covers the Evlop Reviews app and this website. Evlop’s other products are covered by the Evlop privacy policy.

Information we collect

From the merchant’s Shopify store, through the permissions you approve at install:

  • Store details: shop domain, store name and contact email, used to run the app and contact you about it.
  • Products: titles, handles and images, used to show reviews with the right product.
  • Orders and fulfillments: order number, the products in the order, the customer’s first name and email, and fulfillment or delivery status. Used to send review requests at the right time and to mark reviews as from verified buyers.
  • Customers: used to match reviews and review requests to customers.

From shoppers and customers, when they use the app’s storefront features:

  • Reviews: star rating, title, review text, photos and videos, and the display name they choose.
  • The email address they enter with a review or question. It is never shown publicly.
  • Questions they ask about products, and their answers.
  • A one-way hash of the IP address, used only to prevent spam and duplicate submissions.
  • “Helpful” votes, a random visitor ID stored in a cookie (evr_vid) and an experiment group cookie (evr_ab), used to measure which review order helps shoppers. They are not used for advertising or tracking across sites.
  • Browser storage on the shopper’s device for convenience: an unsent review draft, votes already cast and chosen review topics.

On this website, we don’t use analytics or advertising cookies. Our hosting provider keeps standard server logs for security.

How we use information

  • Show reviews, ratings, questions and answers on your store, and in Google Shopping product ratings if you turn on the feed.
  • Send review request emails and reminders on your behalf, with an unsubscribe link in every email.
  • Moderate reviews: label topics and sentiment, flag spam, summarize reviews, draft replies for you to approve, and answer shopper questions from published reviews. AI processing receives review content, product names and the reviewer’s display name. It does not receive customer email addresses or order details.
  • Send you the optional weekly insights email.
  • Provide support and keep the app secure.

We do not sell personal information, and we don’t use it for advertising.

Sharing

We share information only with service providers that run the app on our behalf, and only as needed:

  • Cloudflare: hosting, database, file storage for review photos and videos, email delivery and AI processing (Workers AI).
  • Klaviyo and Omnisend: only if you connect your account. Review events, including the customer’s email and order details, are sent to your account with that provider.
  • Shopify: review data is written to your store (metafields) so your theme can display it.

We may disclose information if required by law.

Retention and deletion

  • Reviews and related data are kept while the app is installed, so they can be shown on your store.
  • When you uninstall the app, we delete your store’s data, including review photos and videos, after Shopify’s shop/redact request, which Shopify sends 48 hours after uninstall.
  • When Shopify sends a customers/redact request for a customer, we delete or anonymize that customer’s personal information: their email, name and review request history.
  • When Shopify sends a customers/data_request, we send the merchant the data we hold about that customer.
  • Shoppers can unsubscribe from review requests at any time with the link in each email.

Your rights

Depending on where you live, you may have the right to access, correct, delete or export your personal information, or to object to its processing. Merchants can manage reviews in the app. Shoppers and customers can contact the store they bought from, or email us at support@evlop.com, and we will help the merchant respond.

Security

Data is encrypted in transit. Access is limited to the systems and people who need it to run the app.

Changes

We’ll update this page if our practices change, and change the “Last updated” date.

Contact

Evlop Technology, Lalitpur-14, Kathmandu 44600, Nepal · support@evlop.com